Pagoda Ecommerce Solutions
Amazon Customer Service Support for Brands
We handle customer facing communication for Amazon Marketplace Sellers to free up operational bandwidth and optimize brand health.
New for Q1 2024! Amazon announces Rufus AI-powered conversational shopping experience with ramifications for Amazon Customer Service (CS) and how brands can ensure their product listings are Rufus ready.
Benefits of Upping Your Amazon Customer Service Game:
Increase Conversion: Is your product listing page littered with unanswered questions from customers? Show potential purchasers that you’re a brand that cares and enjoy a higher conversion rate as a result.
Two Way Conversation: Be a brand that engages with both current and future customers and help your Amazon Brand Health in the process.
Save on Operational Costs: Cut down on returns and complaints by maintaining and active forum with your customers so they get the full value out of their purchase.
So How Does This Work?Pagoda Customer Service (CS) is a fully managed solution to offload the entirety of your customer-facing communication workflow for brands that sell on the Amazon marketplace. Upon onboarding with our service, it will be off your plate allowing your company to focus on growing sales! All Pagoda services are managed directly from the US.What Does This Cost?
| Plan 'A' | Plan 'B' |
|---|---|
| Do You Have Gross Revenue on Amazon less than $1M/mo? | Do You Have Gross Revenue on Amazon More than $1M/mo? |
| Monthly Subscription Cost: $250 | Monthly Subscription Cost: $500/mo |
| *Special pricing available for agencies that manage multiple brands |